CUSTOMER SUPPORT

Empresa: Efficiency

Localidad: Guatemala

Departamento: GUATEMALA

Tipo de Contrato: Tiempo Completo
+ years of inbound/outbound phone customer service or customer care experience
1 year in Business Administration or Marketing
? Exceptional English skills, both verbal and written
? Some college education preferred
? 30+wpm
? Highly organized with superior attention to detail
? Thorough knowledge of Outlook and a general knowledge of Excel and Word
? Overall knowledge of Adobe products is a plus
Core Competencies:
? A positive, team-oriented personality
? Building collaborative relationships
? Excellent attendance
? Initiative
Contact clients on outstanding cases via both phone and email communication.
? Establish, maintain and foster good working relationships with each client. Build client’s trust
and confidence by providing timely, accurate and superior service.
? Answer inbound calls from clients.
? Uphold Hunter Warfield’s brand image when speaking with clients.
? Establish and maintain good working relationships with internal departments. Build trust and
confidence with those involved.
? Consistently exceed client expectations, SLA deadlines and provide superior customer service.
? Utilize CRM to manage, track and monitor workload.
? Accurately record all client correspondence in CRM.
? Team goals must be met along with individual goals

ofrecemos
$666.00 base + $34.00 de bonificación de ley + $400 bono potencial en base a productividad.
Law Benerfits
Overtime pay
Belong to a recognize company

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